eating, sleeping and occasionally breathing all things customer experience


My site is for anyone who has an interest in customers.

So if you work helping customers, help someone who helps customers or have ever been a customer yourself, the chances are you’ll find something for you.

I spend a chunk of time reading ‘stuff’, and noticing things in the world around us. Sometimes these things aren’t that interesting, but sometimes they can be downright fascinating.

A lot of the time this reading/observing starts a little cog working in my brain and with any luck this then connects with a slightly larger cog and I end up having an idea or thought about the world of customer experience as I see it.

My blogs are a result of these cogs.

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