eating, sleeping and occasionally breathing all things customer experience


The Way of the Samurai

Lessons from Mr Benn: No 1

Please form an orderly queue

With great power there must also come great responsibility


Customer Experience – it’s a funny old game

Nature vs Nurture

Lessons from Mr Benn: No 2

4815162342 Ways to Improve the Customer Experience

All the small things…

Are you a Measurebator?

I am not a number…

You’re the first, the last, my everything

Breaking the Law

How do you treat your customers?

%d bloggers like this: